faq
customers are advised to check their cart carefully before checking out. should there be a need to request for a cancellation or to make some changes, please contact us with your order number and email address used to place the order.
when your order ships, you’ll receive a confirmation email with tracking details. after shipping, our return policy will be in effect.
we are unable to process any changes or cancellation requests once your order has been processed and shipped.
returns are not accepted once orders have shipped, unless the item arrives defective or damaged. for such cases, please refer to our FAQ on defective or damaged items.
defective or damaged products are eligible for exchange within 14 days of delivery. returns must include the original box, packaging, and all materials, and we may charge for any missing items.
our products undergo thorough quality checks to ensure they reach you in excellent condition. if your item arrives defective or damaged, please save all packaging materials and damaged goods and contact the courier company to file a claim.
for the return address, please email us at support@originalkonbini.com
we currently ship to the following countries:
- japan
- united states of america
- canada
- united kingdom
- germany
- france
- australia
- hong kong s.a.r.
- indonesia
- malaysia
- thailand
- singapore
we will be adding new shipping countries soon, we apologise if we are unable to ship to your country at this moment.
we are looking for partners to carry our products, please contact us if you are interested.
for more information, please refer to our shipping policy.
orders may be subject to duties and taxes based on the parcel value and shipment destination. duties and taxes are not included in the item price or shipping cost.
when you place an order, you agree to pay any applicable fees levied by your destination country. please check with your local customs authorities for more information.
as part of the requirement by the customs authorities in selected countries, the Tax Identification Number (TIN) is now required for orders to Indonesia.
we accept Visa, Mastercard, and American Express debit and most credit cards.
your order was most likely highlighted as possibly fraudulent and automatically cancelled by Shopify. please check with your bank or payment provider for more information.
after each order has been successfully paid for, you should receive an order confirmation email with your order number from Shopify.
this email may sometimes be mistakenly sent to your spam folder. If you have not receive the email after a few hours, do drop us an email or use the contact form with the email address you used to make the order.
drop us an email here with the email address you used to place your order and we will get back to you within 2-3 business days.
the original konbini ok-1 keyboard uses QMK / VIA.
use your web browser to access VIA to make changes to your keyboard's settings.